Privacy & Cookies | Terms & Conditions

Riverside Cares Website Privacy Policy

Last updated 19th April 2018

Riverside Cares (“us”, “we”, or “our”) operates, and through our social media pages and apps from which you are accessing this Privacy Policy and through HTML-formatted email messages that we send to you that link to this Privacy Policy (collectively the “Site”). We are committed to protecting the privacy and security of the personal information of visitors to the Site (“users”). This Privacy Policy (“Policy”) informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users. Our privacy procedures have been implemented to comply with the privacy legislation of the United Kingdom.

Notice and Collection

While using the Site, we may ask you to provide us with certain information that can be used to contact or identify you. “Personal Information” is any information that is identifiable with you, as an individual.

Personal information we collect may include:


Telephone Number

Email Address

Personal Information, however, does not include your name, business title or business address or business telephone number in your capacity as an employee of an organisation. Riverside Cares will only collect personal information by fair and lawful means. The provision of personal information is voluntary.

Riverside Cares collects personal information for the following purposes:

To establish and maintain responsible commercial relations with customers and to provide ongoing services

To respond to your inquiry when you contact us

To send you our newsletter when you sign up for it, or you sign up to stay informed

To advise you about new products and services that may be of interest to you (provided that you can choose not to receive any invitations or direct mail from us by indicating your preference as outlined below under Contact Us)

Statistical analysis

Email newsletters

Unless required or permitted by law, we shall not use or disclose your personal information for a new purpose not identified here.

Choice and Consent

Before obtaining your consent, Riverside Cares will describe the choices available to you and obtain implicit or explicit consent with respect to the collection, use, and disclosure of your personal information except in certain situations permitted by law. Where it is reasonable to do so, we may rely on your implied consent. Otherwise, we will rely on explicit consent received directly from you to collect or use your personal information, for example, the collection of your personal information if you subscribe to a newsletter.

You may withdraw or modify your consent at any time by contacting Riverside Cares’ Privacy Officer at:

Use and Retention

Riverside Cares limits the use of personal information to the purposes identified in this Policy and for which the user has provided implicit or explicit consent. We retain personal information for only as long as it is necessary to fulfil the stated purposes, except with the consent of the user or as required by law.

Personal information provided to us by users is primarily stored on servers in the United Kingdom.

Riverside Cares will erase personal information that is no longer needed.

Disclosure to Third Parties

Riverside Cares does not transfer personal information to third parties or service providers.


Riverside Cares provides individuals with access to their personal information for review or update. If you wish to access your personal information to challenge the accuracy or update it to ensure completeness, you may email us at We will respond within 30 days of receiving an access request. If under certain circumstances we are unable to fully separate your personal information from that of another individual, we will not be able to provide you with access to your information.


Riverside Cares will strive to maintain an accurate and complete record of users’ information for the purposes identified in this Policy. If you believe your personal information may be inaccurate, you may contact us to access your Personal Information and take steps to verify, update, and correct it.


Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse or disable all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. By using the Site, you accept the use of cookies.

Security for Privacy

The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Riverside Cares protects Personal Information against unauthorised access in accordance with established policies and procedures. Information is protected by security safeguards appropriate to the sensitivity of the information.

Monitoring and Enforcement

Riverside Cares monitors compliance with its privacy policies and procedures. Users may file privacy complaints and disputes by contacting Riverside Care’s Privacy Officer at who is accountable for our privacy compliance. Every privacy-related complaint will be acknowledged, documented, and investigated, with the results being provided to the complainant. If the complaint is found to be justified, appropriate measures will be taken as a result.

Changes to This Privacy Policy

This Privacy Policy is effective as of 19th April 2018 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time, and you should check this Privacy Policy periodically. Your continued use of the website after we post any modifications to the Privacy Policy on this page will constitute your acknowledgement of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us

If you have any further questions about this Privacy Policy, please contact us at:

Riverside Cares

29 Milligan Street


E14 8AT