Privacy & Cookies | Terms & Conditions
Last updated 19th April 2018
Notice and Collection
While using the Site, we may ask you to provide us with certain information that can be used to contact or identify you. “Personal Information” is any information that is identifiable with you, as an individual.
Personal information we collect may include:
Personal Information, however, does not include your name, business title or business address or business telephone number in your capacity as an employee of an organisation. Riverside Cares will only collect personal information by fair and lawful means. The provision of personal information is voluntary.
Riverside Cares collects personal information for the following purposes:
To establish and maintain responsible commercial relations with customers and to provide ongoing services
To respond to your inquiry when you contact us
To send you our newsletter when you sign up for it, or you sign up to stay informed
To advise you about new products and services that may be of interest to you (provided that you can choose not to receive any invitations or direct mail from us by indicating your preference as outlined below under Contact Us)
Unless required or permitted by law, we shall not use or disclose your personal information for a new purpose not identified here.
Choice and Consent
Before obtaining your consent, Riverside Cares will describe the choices available to you and obtain implicit or explicit consent with respect to the collection, use, and disclosure of your personal information except in certain situations permitted by law. Where it is reasonable to do so, we may rely on your implied consent. Otherwise, we will rely on explicit consent received directly from you to collect or use your personal information, for example, the collection of your personal information if you subscribe to a newsletter.
You may withdraw or modify your consent at any time by contacting Riverside Cares’ Privacy Officer at: firstname.lastname@example.org
Use and Retention
Riverside Cares limits the use of personal information to the purposes identified in this Policy and for which the user has provided implicit or explicit consent. We retain personal information for only as long as it is necessary to fulfil the stated purposes, except with the consent of the user or as required by law.
Personal information provided to us by users is primarily stored on servers in the United Kingdom.
Riverside Cares will erase personal information that is no longer needed.
Disclosure to Third Parties
Riverside Cares does not transfer personal information to third parties or service providers.
Riverside Cares provides individuals with access to their personal information for review or update. If you wish to access your personal information to challenge the accuracy or update it to ensure completeness, you may email us at email@example.com. We will respond within 30 days of receiving an access request. If under certain circumstances we are unable to fully separate your personal information from that of another individual, we will not be able to provide you with access to your information.
Riverside Cares will strive to maintain an accurate and complete record of users’ information for the purposes identified in this Policy. If you believe your personal information may be inaccurate, you may contact us to access your Personal Information and take steps to verify, update, and correct it.
Security for Privacy
The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Riverside Cares protects Personal Information against unauthorised access in accordance with established policies and procedures. Information is protected by security safeguards appropriate to the sensitivity of the information.
Monitoring and Enforcement
Riverside Cares monitors compliance with its privacy policies and procedures. Users may file privacy complaints and disputes by contacting Riverside Care’s Privacy Officer at firstname.lastname@example.org who is accountable for our privacy compliance. Every privacy-related complaint will be acknowledged, documented, and investigated, with the results being provided to the complainant. If the complaint is found to be justified, appropriate measures will be taken as a result.
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